Shipping policy

Shipping Policy

Last updated: October 13, 2026

This Shipping Policy explains how orders placed through Untsdress.us are processed, shipped, tracked, and delivered within the United States.

Please review this policy before placing an order. If you have a question about an existing order, contact us at brentryan189@hotmail.com .

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is confirmed during checkout after a valid delivery address has been entered. If your address cannot be accepted at checkout, we are unable to ship to that location at this time.

Delivery availability may be limited for certain remote locations, post office boxes, military addresses, freight-forwarding addresses, hotels, or other restricted destinations.

Order Processing Time

Orders are normally processed within 3–5 business days after payment has been successfully authorized.

Processing time is the period required to verify, prepare, inspect, and package an order before it is transferred to the shipping carrier. Processing time is separate from carrier transit time.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer if:

An order contains multiple items;
Additional payment or address verification is required;
Order information is incomplete or inconsistent;
Demand is unusually high;
A public holiday affects warehouse operations;
An item requires additional inspection or preparation.

If a material delay occurs before dispatch, we will contact you using the email address provided with your order.

Estimated Delivery Time

After an order has been dispatched, the estimated carrier transit time is:

8–13 business days

The estimated total delivery timeframe is therefore approximately:

11–18 business days

This estimate consists of:

3–5 business days for order processing;
8–13 business days for carrier transit after dispatch.

Unless expressly stated otherwise, delivery dates are estimates and are not guaranteed arrival dates.

Delivery may be affected by carrier congestion, severe weather, transportation interruptions, public holidays, address problems, or other circumstances outside our reasonable control.

If you need an order for a wedding, holiday, trip, event, or another specific date, please order early and allow additional time.

Shipping Charges

We provide free standard shipping on all orders delivered to eligible United States addresses.

No standard shipping charge will be added to an eligible order at checkout.

Additional charges may apply only when a customer requests a service outside our standard shipping method and that service is expressly offered and accepted before payment.

Shipping Carriers

Orders may be shipped through:

FedEx;
USPS;
Another trackable shipping carrier.

The carrier used for a particular order may depend on the delivery address, package characteristics, service availability, and current carrier conditions.

We cannot guarantee that a particular carrier will be used for every order unless that carrier is expressly confirmed in writing.

Order Tracking

When tracking information becomes available, a shipping confirmation containing a tracking number or tracking link will be sent to the email address used during checkout.

Tracking information may take several business days to become active after a shipping label is created or the package is transferred to the carrier.

If tracking does not update immediately, this does not necessarily mean that the package has not been shipped. Please allow time for the carrier to scan and register the shipment.

If you cannot locate your shipping confirmation, check your spam or junk email folder before contacting customer support.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting an order, please confirm:

The recipient's full name;
The street address;
The apartment, suite, or unit number, where applicable;
The city and state;
The ZIP code;
The contact telephone number, where requested;
The email address used for order notifications.

Contact us as soon as possible if you need to correct a delivery address. We will attempt to assist, but an address change cannot be guaranteed after processing or dispatch has begun.

An address has not been changed unless you receive written confirmation from us.

Incorrect, Incomplete, or Undeliverable Addresses

If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the package may be delayed, returned to the sender, or otherwise handled according to the carrier's procedures.

Where permitted by law, the customer may be responsible for reasonable costs associated with address correction, package interception, redelivery, reshipping, or return-to-sender service.

Any additional charge will be disclosed before a replacement shipment or redelivery is arranged.

If an order is returned because of an address supplied incorrectly by the customer, any refund will be handled according to our Return and Refund Policy.

Orders Shipped in Multiple Packages

An order containing multiple items may be divided into more than one package.

Packages belonging to the same order may:

Be shipped by different carriers;
Have separate tracking numbers;
Arrive on different dates.

A partial delivery does not necessarily mean that another item is missing. Please review all shipping confirmation emails and tracking information before reporting an incomplete order.

Shipping Delays

Delivery may occasionally be delayed by circumstances including:

Severe weather or natural events;
Carrier congestion or service interruptions;
Transportation disruptions;
Federal holidays;
Government restrictions or public emergencies;
Incorrect or incomplete delivery information;
Payment, identity, or fraud-prevention checks;
Events outside our reasonable control.

We will make reasonable efforts to provide available information concerning a material delay.

Carrier delays occurring after dispatch may be outside our direct control, but customers may still contact us for assistance.

If we are unable to ship an order within the promised or legally required period, we may contact you with an updated estimate and, where required, offer the option to accept the delay or cancel the affected order for an appropriate refund.

What to Do if Your Order Is Late

Before contacting us, please:

Confirm that the estimated 3–5 business-day processing period has passed;
Review the estimated 8–13 business-day carrier transit period;
Check the latest tracking information;
Confirm that the delivery address is correct;
Check for carrier notices or attempted-delivery messages;
Check with household members, neighbors, building staff, mailrooms, or package lockers.

If the estimated total delivery period has passed and the tracking information does not provide a clear explanation, contact:

brentryan189@hotmail.com

Include your order number, delivery address, tracking number, and a brief description of the issue.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the delivery address on the order is correct;
Check entrances, porches, mailboxes, mailrooms, parcel lockers, and designated safe locations;
Ask household members, neighbors, or building staff;
Review any delivery photograph, notice, or location information provided by the carrier;
Contact the carrier for additional delivery details;
Contact us if the package still cannot be located.

A carrier delivery scan may be considered when investigating a claim, but it does not prevent a customer from reporting a genuinely missing package.

We may request additional information reasonably necessary to assist with a carrier investigation.

Lost or Damaged Shipments

Please include:

Your order number;
The tracking number;
A clear description of the problem;
Photographs of the product, outer package, shipping label, and internal packaging, where reasonably available.

Keep the item, packaging, shipping label, and all included materials while the issue is being reviewed. Do not discard or return the package unless customer support provides instructions.

If a shipment is confirmed lost or an item is confirmed damaged, the available resolution may include a replacement, refund, or another remedy required by applicable law.

Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically cancel the order or create an approved return.

If a non-defective package is returned because it was refused, unclaimed, or could not be delivered due to information supplied by the customer, any available refund may be reduced by reasonable return-to-sender costs and the applicable charges disclosed in our Return and Refund Policy, to the extent permitted by law.

Order Changes and Cancellations

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after processing or fulfillment has begun.

An order is not changed or canceled until you receive written confirmation from us.

If an order has already been dispatched, it normally cannot be canceled while in transit. After delivery, an eligible return may be requested under our Return and Refund Policy.

Return Shipping

This Shipping Policy covers delivery of orders to customers. Return shipping requirements are explained in our Return and Refund Policy.

For an approved non-defective return requested within the applicable 14-day return period, the customer is responsible for return shipping costs and the disclosed restocking fee.

These charges do not apply to an approved claim involving an item that:

Arrived damaged;
Was materially defective at delivery;
Was materially different from its description;
Was sent incorrectly.

Do not send a return package to the address shown on the original shipping label unless customer support confirms that return address in writing.

Consumer Rights

This policy explains our standard shipping procedures. It does not exclude or limit delivery, cancellation, refund, or other consumer rights that cannot lawfully be excluded.

If applicable law provides stronger protection than a provision in this policy, the applicable legal requirement will prevail.

Changes to This Shipping Policy

We may update this policy to reflect changes in carriers, service availability, operational procedures, shipping destinations, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will not ordinarily alter the material shipping terms of an order that was already accepted before the updated policy took effect.

Contact Us

For shipping, tracking, address, delivery, damaged-package, or lost-package inquiries, contact:

Store: Untsdress.us
Customer support email: brentryan189@hotmail.com

For an existing order, include your order number and a concise description of the issue.

Please do not send complete payment card numbers, card security codes, account passwords, banking passwords, or one-time verification codes by email.