Return and Refund Policy

Last updated: October 13, 2026

We want you to understand the return conditions that apply before completing a purchase at Untsdress.us. Please review this policy carefully, including the return deadline, item-condition requirements, return shipping responsibility, and applicable restocking fee.

To request a return or report a problem with an order, contact: brentryan189@hotmail.com

14-Day Return Window

You may request a return of an eligible item within 14 calendar days after the order is delivered. The delivery date shown by the applicable carrier's tracking record will normally be used to determine the beginning of the return period.

A return request must be submitted by email before the 14-day period expires. Sending an item back without first contacting us does not constitute an approved return.

After your return is approved, you must follow the return instructions and send the item to the return address provided by customer support. Please do not return an item to the address shown on the original parcel unless we specifically confirm that address in writing.

Change-of-Mind and Other Non-Defective Returns

A non-defective return includes circumstances such as:

• Changing your mind after receiving the order;
• Selecting the wrong size, color, style, or quantity;
• Deciding that the fit, appearance, or style is not suitable;
• Ordering an item that is no longer needed;
• Purchasing multiple options with the intention of returning some of them.

For an approved non-defective return:

• The customer is responsible for all return shipping costs.
• Original shipping charges are not refundable, unless otherwise required by applicable law.
• A restocking fee of 10% of the returned item price will be deducted from the refund.
• Any cost of a prepaid return label supplied by us may also be deducted from the refund when this is disclosed before the label is accepted.

The restocking fee applies only to eligible non-defective returns and only where permitted by applicable law. It does not apply to an approved return involving an item that arrived damaged, was materially defective, was materially different from its description, or was sent incorrectly.

Return Condition Requirements

To qualify for a return, an item must be returned in substantially the same condition in which it was received. Unless the return concerns an existing defect, the item must be:

• Unworn, unused, and unwashed;
• Free from stains, makeup, deodorant, perfume, smoke, pet hair, and odors;
• Unaltered and undamaged by the customer;
• Returned with all original tags still attached;
• Returned with any original accessories and packaging supplied with it;
• Accompanied by sufficient order information to identify the purchase.

You may carefully try on a dress to assess its fit, but wearing it for an event, washing it, removing attached tags, altering it, or otherwise using it beyond a reasonable fitting inspection may make the item ineligible for a non-defective return.

We reserve the right to reduce or refuse a non-defective refund when the returned item does not meet these conditions, to the extent permitted by applicable law. We will explain the reason if a return is rejected or a refund adjustment is made.

Items That Cannot Be Returned

Unless the item arrived damaged, defective, materially misdescribed, or applicable law provides otherwise, we do not accept returns of:

• Items returned after the applicable return deadline;
• Items that have been worn, washed, altered, or damaged after delivery;
• Items with removed, detached, or missing original tags;
• Items affected by stains, odors, cosmetics, perfume, smoke, or pet hair;
• Personalized, customized, or made-to-order products;
• Items clearly marked as “Final Sale” before purchase;
• Gift cards or other non-physical stored-value products;
• Hygiene-sensitive items after a protective or hygiene seal has been removed, where applicable.

An item will not be treated as final sale unless that restriction was clearly displayed before the purchase was completed.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. Contact us promptly if an item arrives damaged, is materially defective, is materially different from its product description, or is not the item you ordered.

Email brentryan189@hotmail.com and include:

• Your order number;
• The name of the affected item;
• A clear description of the issue;
• Clear photographs of the item, packaging, shipping label, and reported damage or defect, where reasonably available.

Please keep the item and its packaging while the issue is being reviewed. Do not discard, repair, alter, wash, or return the item unless customer support provides instructions.

If we confirm that the item arrived damaged, was materially defective, was materially misdescribed, or was sent incorrectly, no restocking fee will be charged. We will also provide or reimburse reasonable return shipping when a return is required and approved.

Depending on the circumstances and product availability, the available resolution may include a replacement, an appropriate refund, or another remedy required by applicable law.

How to Request a Return

1. Email brentryan189@hotmail.com within the applicable return period.
2. Include your order number, the item you wish to return, the reason for the return, and any relevant photographs.
3. Wait for written return authorization and the applicable return instructions.
4. Package the item securely and include the requested order or return information.
5. Send the parcel using a trackable shipping method and retain the shipping receipt and tracking number until the return is completed.

Return authorization does not guarantee a refund. Returned items remain subject to inspection after they arrive.

We are not responsible for an unauthorized return sent to an incorrect address or for a return parcel lost before it reaches the designated return location, except where responsibility cannot lawfully be transferred to the customer.

Return Shipping

For change-of-mind and other non-defective returns, the customer is responsible for arranging and paying for return shipping.

We strongly recommend using a trackable delivery service. The customer should retain the tracking number and proof of postage until the refund has been completed.

We do not accept parcels sent on a cash-on-delivery or postage-due basis unless we have agreed to that method in writing.

For an approved damaged, defective, materially misdescribed, or incorrectly supplied item, we will provide return instructions and, where appropriate, a prepaid return label or reimbursement of reasonable return shipping costs.

Restocking Fee

Approved non-defective returns are subject to a restocking fee of 10% of the returned item price.

The restocking fee is calculated using the amount actually paid for the returned item after applicable product discounts. It will be deducted from the amount refunded to the original payment method.

The restocking fee does not apply when:

• The wrong item was supplied;
• The item arrived damaged;
• The item had a material manufacturing defect at delivery;
• The item was materially different from its published description;
• Charging the fee would be prohibited by applicable law.

Refund Calculation

For an approved non-defective return, the refund will generally be calculated as follows:

Amount paid for the approved returned item, minus the applicable restocking fee, minus any agreed prepaid return-label cost.

Original outbound shipping charges, expedited delivery charges, customs charges, and similar delivery-related costs are not refundable for a non-defective return unless otherwise required by applicable law.

When part of a discounted multi-item order is returned, the refund will be based on the amount attributable to the returned item after applying the relevant promotion or discount.

Refund Processing

After the returned parcel is delivered, we will inspect the item and notify you whether the return has been approved, rejected, or requires additional information.

Approved refunds will normally be issued to the original payment method within 10 business days after the return is inspected and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. That additional processing time is controlled by the payment provider and is not included in our internal refund-processing period.

If more than 15 business days have passed since we confirmed that a refund was issued, contact brentryan189@hotmail.com .

Exchanges

Direct exchanges are not guaranteed and depend on product availability. Contact customer support before returning an item if you would like another size, color, or style.

In some cases, the original item must be returned and refunded under this policy, after which a new order can be placed separately. A new order is subject to current availability, pricing, promotions, and shipping charges.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will review the request, but we cannot guarantee a change or cancellation after processing or fulfillment has begun.

An order is not canceled until you receive written confirmation from us. If the order can no longer be canceled, you may request an eligible return after delivery in accordance with this policy.

Refused and Unclaimed Deliveries

Refusing a parcel or failing to collect it does not automatically constitute an approved return.

If a non-defective parcel is returned because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address supplied by the customer, any refund may be reduced by the applicable restocking fee and non-refundable shipping or return costs, to the extent permitted by law.

Applicable Consumer Rights

This policy is intended to explain our standard return procedures. It does not exclude, restrict, or replace consumer rights that cannot lawfully be waived.

Where the law applicable to your purchase provides a longer return period, a statutory cancellation right, a different refund method, or prohibits a restocking fee in particular circumstances, the applicable legal requirement will prevail.

Contact Us

For return, refund, exchange, damaged-item, or cancellation inquiries, contact:

Store: Untsdress.us
Customer support: brentryan189@hotmail.com

Include your order number whenever your inquiry concerns an existing purchase. Please do not send full payment card numbers, card security codes, account passwords, or one-time verification codes by email.